Our user have the option online except for one it is not availible in the Acrobat DC Pro app. I have even tried the option as de administrator for our adobe account to give a user acrobat sign account admin, w'll I myself have the option as user. I see the issues discussion is already over a year now and I havent seen any clear reason for the issue let alone if there is a resolution for it. After reading al the articles the tought rises that Adobe hasn't got a clue regardelss if user are provindig the requested information. Even one user is unable to do so online he gets error on the website to many redirections. We expereincing the same problem, where I still have the option others don't. It seems to be not a standalone issue as more people are complaining. ØRemoved and reassigned the license and checked-still no options available Ø Managed to install the 32-bit adobe similar to old pc and tested- still Reboot the computer, and reinstall the application using the link *Ø **changed the language to English- no options available* *Ø **Restore the Acrobat Preferences folder (Windows)- still no options Ø User has the latest version of acrobat 5 installed. Ø User has the Request signature options from document cloud Ø Compared the acrobat settings with the user colleague who has optionsĪvailable and tested- no options available Ø Tried installations from the admin login and tested-no options available This brings up the signatures in the PDF file- no options available Ø Also, go to View > Show/Hide > Navigation Panes > Signatures and see if Ø Uninstalled and reinstalled both adobe acrobat dc and creative cloud and Ø When a user started using a newly imaged dell laptop and tried accessingĪdobe – request signature option disappeared. Ø Old laptop has 32-bit version Adobe Acrobat DC Ø User when logs into the previously used hp laptop and access acrobat. Please advise me if you have any other fix.
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